Re-thinking Outsourcing (or: Re-insourcing)

Posted: 09/17/2015

Michelle Luck has an interesting job: she manages, among other things, the Manilla based Finance & Accounting hub that Relx (formerly Reed Elsevier) set up in 2014 to "re-insource" services previously outsourced as part of a 2007 agreement. This operation provides standardized services to 5 different business units.

Michelle tells Barbara Hodge why Manilla was the right choice, what the local recruiting market is like, and how "customer intimacy" is the big win as a result of bringing services back inhouse…

To continue viewing this content please fill out the form below and become an SSON member.
Or if you're already a SSON member, sign in below to download.

By entering in your information and submitting the form, you give the sponsor permission to contact you regarding their product and you agree to our User Agreement, Privacy Policy, and Cookie Policy.


Join for Free


Sands Expo and Convention Centre, Marina Bay Sands, Singapore
November 11 - 14, 2018
Hotel Palace Berlin, Berlin, Germany
November 11 - 14, 2018