5153 results
of 344
The answer seems obvious, but the question is a critical one, especially when considering what goes wrong when a shared services operation fails. Not every implementation is a success. So, what characterizes a poor implementation, and what are the signs that one shoul...
Today I would like to discuss what’ next for shared services. Over the last couple of days I have been talking to friends and some of the attendants here and I think people make different choices, in terms of shared services implementation. Some of them are consider...
Given a natural progression for shared services of, first, expanding the portfolio of services offered, then moving "upstream" via leveraging knowledge-based expertise; and finally moving out of scale transactions altogether — why are we still seeing so little success...
Given a natural progression for shared services of, first, expanding the portfolio of services offered, then moving "upstream" via leveraging knowledge-based expertise; and finally moving out of scale transactions altogether — why are we still seeing so little success...
The paramount roles of the legal function are to protect the company’s rights and advocate the company’s interests. A key dimension to consider when investigating legal shared services is not necessarily cost or customer satisfaction, but risk. Risk is typically invis...
After looking back over the tumult that was 2009 (see our Year in Review) it's only fit and proper that our attention should turn to the next twelve months in shared services and outsourcing. What will the future bring? Our assorted experts give you their thoughts......
Read the results of our 2013 "Boss Quality" survey here... Last summer, we invited you all to tell us what you really think about the leader of your shared services organisation. Our confidential survey asked a wide range of questions and we got some very intere...
Shared services have long been seen as a supporting unit for the rest of the business with limited impact outside of the bottom line. Now, however, companies and directors of shared services face mounting pressure to make significant contributions other than to the bo...
Phil Searle, Advisory Board Member for the Shared Services & Outsourcing Network, asks Jim Ward, Vice President Shared Services International at Eaton, about Eaton's Shared Services Center in Glasgow, Scotland, and specifically how the current recession has presente...
Participants were:Tom BangemannVPBUSINESS TRANSFORMATION HACKETT GROUPMike Gibbs Principal ConsultantEQUATERRA, INCORPORATING MORGAN CHAMBERSLynda Atherton Miles Formerly Director of Global Business ServicesCUMMINSTim Palmer Head of HR SourcingPA CONSULTING GROUP
High or Low Performing? Shared services is a well-established approach for the provision of high quality, cost-effective business support processes. However not all shared services do well. There is evidence that best-practice shared services organizations do provid...
Over the past 15 years, the shared services model of delivering support services has gone from "hot new innovation" to "tried-and-true business model." And yet, it is not clear that corporate compensation specialists have recognized the shift and adopted their practices...
Use of a shared services organization (SSO) is either mandated by management, or is the choice of a business unit based on the SSO's ability to convince the business units that there is a real value proposition and real benefits. This article focuses on the shared ser...
5153 results
of 344