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"If it makes you happy," sang Sheryl Crow in 1996, "it can't be that bad." Sadly, many outsourcing and shared services experiences don't share the same lyrical optimism. In fact, many projects can't even relate to the song's oh well, it could have been worse mentality...
In previous columns I have discussed how – if done properly – offshoring and global outsourcing of services can help companies reach their strategic objectives through cost reductions, flexibility gains, growth, and access to qualified personnel. But not all compa...
Sending work offshore can be a valuable tool for firms looking to enjoy the benefits of labor arbitrage, increased geographical penetration and strengthening ties with national governments. It can also be a nightmare. Done incorrectly, offshoring can undermine the v...
All else being equal, if you could choose between sourcing services in a country that has a culture similar to your own or one with a different culture – which one would you choose? Our observation is that, when confronted with that choice, most managers opt for...
At a recent Gartner Symposium in Cape Town, analyst Partha Iyengar said he expects South Africa to make progress as an offshore destination, citing an additional 40,000 jobs to be created through offshoring by 2014, and 120,000 employed in the domestic insourced secto...
Gary Carter explains that offshoring's value prop has GOT to move beyond cost
South Africa's value as an offshore destination has flown under the radar until now – but new Government and industry initiatives are set to change this, and Amazon is a prime example of an organization that has grasped the opportunity by setting up a Customer Service...
Is offshoring is dead? Watch this episode to find out the present and future of offshoring in this uprising industry.
Soeren Dressler, Professor of International Accounting at Berlin's University of Applied Sciences, talks to SSON about the future of administrative professions in high-cost countries; key locations for offshoring going forwards; the captive versus outsourcing debate;...
Ted Strickland is Governor of the American state of Ohio. Governor Strickland has recently issued an executive order banning the use of federal funds for outsourcing.Ted. Check your facts. You meant to say offshoring, or at least offshore outsourcing, but the text all t...
Soeren Dressler, The Offshoring Institute, 27/10/08
Over the past year, Pedro Moreira has written a series of columns for SSON summarizing his experience in rolling out an enterprise SSO model to a subsidiary, emphasizing the pros and cons of this approach.
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