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The issue of diversity and inclusion has been given a much-needed shot in the arm – and that applies to Shared Services, too
For economies like that of the Philippines, that have bet heavily on the human-driven services sector, [robotic automation] could spell disaster. Then again, it could spell opportunity.
BH: Rita, with SSON’s Indian event coming up, I wanted to ask you some questions about India’s role in the global services delivery marketplace. Specifically: given the much talked about wage inflation and the fact that other Asian countries are entering the ma...
When setting up a new Global Shared Services Hub in Gurgaon, India, in 2002, Agilent was faced with a dilemma: how to introduce a culture into a brand new organization staffed almost entirely with brand new, locally recruited staff who were not familiar with the Agilent...
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The Importance of Leadership & Communication in Implementing Organisational Change"Organisational change" requires a considerably different approach to the implementation of "operational change" within a stable organisation.
May 30, 2014 New UK outsourcing deals up 65 per cent year-on-year to £2.1 billion The total value of new UK outsourcing deals rose 65 per year-on-year to reach £2.1 billion in the first quarter of 2014, according to a study.
IT Outsourcing, BPO, and Robotic Process Automation white papers provide information for improving efficiency, verticalizing, and cutting costs.
Shared services has become an accepted business strategy. Indeed, the model has reached a level of maturity that poses a seminal question for many companies: do we seek further improvements in the finance function through internal initiatives (which will incur additio...
Excellence in People & Communication Award, 2013 Winner: BP Global Business Services Europe (Budapest)
In practice, and despite the expensive hours spent formulating the various parts of the outsourcing contract, issues are likely to arise that will concentrate on issues of scope and price. Companies may ask, "Are we getting what we expected to get, and at the price we...
Everest Group’s recently released report, Contact Center Outsourcing Annual Report 2014: Changing Times, Evolving Value Proposition notes that the Contact Center Outsourcing (CCO) market has experienced increasing maturation in the last several years, a development th...
Given limited IT resources, many organizations are struggling with how to prioritize projects and focus on tangible business benefits. Scientific-Atlanta’s management team responded to the challenge by introducing, in 2002, a process to improve how value-added projects...
The SSON advisory board consists of key thinkers and thought leaders in the Shared Services space. These seasoned industry experts guide the topics on the SSON site in addition to frequently contributing content and media. These industry leaders were selected due to the...
The paramount roles of the legal function are to protect the company’s rights and advocate the company’s interests. A key dimension to consider when investigating legal shared services is not necessarily cost or customer satisfaction, but risk. Risk is typically invis...
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