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On the purchase to pay path, there are many barriers which prevent organizations from placing orders that can be invoiced against and matched first time in a touchless manner. This roundtable session asked P2P leaders what they were doing to avoid discrepancies and im...
John Hopkins from Abbott Labs on global process ownership
"When it comes to business information, "end-to-end" means taking into account the almost conversational way in which information flows around a business, and optimising it around that information flow – rather than specifically around a particular process." [Lea...
A summary of key trends identified at SSON’s 16th Annual Australasian Shared Services & Outsourcing Week A lot can change in a year. Over the last 12 months, SSON’s Australasian operations have witnessed, discussed, and enhanced a Tipping Point in our industry....
Rajiv Raghunandan, Strategic Business Practice Head, Sales and Fulfillment, Infosys BPO
Blue Prism champions customer-centric initiatives, experience and strategy with new role
Leading companies have recognized that a solid governance framework is essential to an optimized shared services organization. It serves to drive the partnership between the shared services group, key stakeholders, and customers. Governance defines how decisions are mad...
Revlon's recent CFO, Juan Figuereo, says RPA is a significant opportunity
Shared services organizations (SSOs) create value through consolidation, but placing vital eggs in fewer baskets carries the very real potential for increased risk. Because bad things can and do happen to good companies, it has become absolutely imperative for SSOs to h...
SSON contributors represent the industry's leading practitioners, commentators and thought leaders, and are selected for their experience and ability to deliver valuable insights into the industry's most critical issues.By sharing presentations, interviews, webinars, vi...
One of the most significant trends is the rise of robotics across all elements of the enterprise, transforming the way business is done. The implications are beyond what many of us can comprehend today.
In an astonishing feat of distinction, Procter & Gamble representatives went up the stage – thrice – to receive top honors while Merck’s top executive got overwhelming votes to bag a very special award at the recently concluded SSON Excellence Awards, shared servi...
As Procter & Gamble continued to demand more from its shared services organization, it was clear that business as usual wouldn’t work. Something needed to be done in order to take the organization to the next level — but what?
57 results
of 4