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The U.S. Department of Health and Human Services Program Support Center (PSC) provides over 40 products and services on a competitive, fee-for-service basis for HHS, as well as approximately 14 other executive departments and 20 independent Federal Agencies. PSC works...
Some Mighty and Heartfelt Lessons from a Decade in the Saddle: "Things I Wish I’d Known 10 Years Ago" Part I: Top Management Sponsorship And Selling The Shared Services Concept
Where can you get the biggest bang for the buck in Procurement? According to George Joseph, who heads Supply Chain Management and Knowledge Process Outsourcing at Wipro BPO, it's in "strategic spend" – which typically makes up 60-65% of total spend. He suggests a comp...
With more and more F&A leaders ready to incorporate outsourcing as a value driver today, Barbara Hodge asks Raymond Tyne, Practice Director for Wipro BPO's F&A activities, what his clients' top priorities are. Risk mitigation, he tells us, is high on the list...
Sarah Clayton, Global Head of SSON interviews Rohit Kapoor, Vice Chairman & CEO at EXL
Interview with Ian Herbert, Loughborough University, School of Business and Economics – deputy Director Centre for Global Sourcing and Services Question: Which sourcing trends has your research identified? The SSC/BPO field is maturing, especially in the priva...
The following is the second half of a conversation with Barbara Hodge, editor of SSON, by Christopher Jablonski, editor for Tradeshift. In the first part, we left off talking about data and storytelling, so let’s pick it up from there. Q: How is data evolving?
Tradeshift has been a proud sponsor of SSON's annual Shared Services & Outsourcing Week conferences for many years. Its online editor, Christopher Jablonski, recently interviewed Barbara Hodge to get her take on shifts in the industry Q: How has shared serv...
Andy Hoy, Chief Financial Officer for Lonza operations in North America and Global Process Owner for Lonza’s global Record to Report processes, reflects on Eastwood's memorable tag lines (and how these could help in negotiations!).
Bobby Abraham, Executive Vice President & Global Head of Finance SSC's at Vodafone Group Plc
SSON sits down with Alexander Weigl, Director of Marketing Transformationat Hewlett-Packard, to ask why "nearshore" plays such a prominent role in global service delivery SSON: Why would a European operation opt for a nearshore centre in their SSO model? AW: N...
Interview with Rohit Kapoor, CEO of EXL What trends are you seeing that affect how shared services and providers are restructuring their business operations? There are three main trends that are impacting service delivery today.
HR transformation can seem like a daunting challenge for organisations that see the need for the function to improve and evolve, but are concerned about potential disruption. In Asia specifically, many companies are looking to expand their operations into new and dyna...
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