Intelligent Automation Q3 Market Update: Provider Differentiators and Factors for IA Project Success

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Wednesday, October 11, 2017
09:30 AM - 10:30 AM EDT
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Join intelligent automation (IA) industry experts from EY and SSON as they share key highlights from SSON Analytics' recently released 3rd Quarter Intelligent Automation Universe Analytics Report, which provides IA market updates, including global customer adoption trends and vendor capabilities.

This interactive panel discussion will draw upon insights from client case studies from across the globe to provide real world examples of how intelligent automation is changing the way Shared Services and Global Business Services professionals provide services delivery. 

Discussion topics and key learnings:

  • Highlights of key technical differentiators between IA providers
  • Top 3 factors for why implementations fail and common reasons why some IA projects don’t initially achieve the expected benefits
  • Are move organisations moving straight into implementation phase and skipping pilots?
  • What are some of the shifts in IA adoption by process type, region, and size of organisation?


Keith Strier
Principal, EY Advisory

Keith Strier is an EY Advisory Principal who serves as Americas AI Leader and Global Tech Sector Digital Lead. He is responsible for EY's Americas offerings around Enterprise AI Strategy and Conversational Experience Management. Keith co-authored EY’s global POV on Intelligent Automation, co-founded EY’s America’s digital customer practice, co-led the formation of EY’s global alliances with Microsoft and LinkedIn, and was the principal architect behind the firm’s FutureWorkNow and Digital Program Activation offerings. Keith helped pioneer the application of human-centered design principles to enterprise IT as consumer digital tools, such as smart phones and tablets, started to emerge as transformational form factors for business.

Weston Jones
Partner, Global Robotic and Intelligent Process Automations Leader

Weston is a recognized leader in global shared services and outsourcing and he has presented as a keynote speaker at multiple global conferences.  Weston also specializes in cross-functional shared service operations, known as Global Business Services (GBS), which typically include global Finance, HR, Supply Chain and IT functions. He has developed EY's point of view and methodologies on several topics including Global Business Services (GBS), Shared Services and Outsourcing Advisory and Management (OAM).   He is well networked globally, internally and externally, and is in frequent discussions with government development agencies, industry associations, software vendors and service providers in the Shared Services and Outsourcing industry.


Rochelle Hood
Global Head of Customer Analytics and Research

Rochelle Hood serves as Global Head of Customer Analytics and Research for SSON where she is responsible for enhancing member value and experiences. 

Rochelle has managed operations and led projects in multiple disciplines including shared services, call center operations and information services. She is a certified Project Management Professional (PMP) attaining her credentials from the Project Management Institute and is a Lean Six Sigma Green Belt. Rochelle holds a BSc in Accounting and a Masters in Business Administration. Rochelle’s professional experience includes project management, process excellence and service delivery roles at IBM, QVC and companies in the defense contracting industry.

Phone: +1 321 574 8823


Barbara Hodge
Global Editor
Shared Services and Outsourcing Network – SSON

Barbara Hodge is SSON's Global Editor and has been with the organization since 2000, having joined to launch Shared Services News (remember hard copy magazines?). She is now responsible for SSON's online portal content, including industry reports, case studies, surveys, interviews, etc – as well as everything else that makes SSON the most trusted space for practitioners from around the world. 
Barbara uses her extensive industry knowledge and connections to provide a unique perspective on the latest trends and developments across the SS&O landscape. She is the voice of, SSON’s online content portal, and she regularly conducts interviews with key industry figures to ensure SSON is a one-stop shop for shared services and outsourcing resources.
Prior to joining SSON, Barbara was Editorial Director at Armstrong Information, a London-based specialist publishing firm, with responsibility for launch and editorial content management for a number of management journals, including corporate communication, change management and business process reengineering. She started her career with Deutsche Bank Capital Markets in London, back in the days when investment banking seemed the cool place to be.

Phone: +1 904 824 3631