From Cost Cutting to Value Creation: Starting and Scaling with a Shared Services Operating Model
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If you’re a leader within shared services, you are increasingly being asked not just to reduce costs but to “give hours back” to the business and improve the speed and quality of service delivery. While the first wave of RPA was predominantly a narrowly deployed cost-cutting tool, technology advancements that pre-package solutions (e.g., AP, O2C, etc) and enable faster deployment and better scalability make RPA a more powerful capability for wider SS transformation. Bigger impact RPA requires some form of Center of Excellence (CoE) and a roadmap for scaling from early stage to maturity.
From this session you'll obtain:
1) A set of internal and vendor capabilities required by SS organizations at each of the 4 stages of RPA maturity
2) Best Practices for building the framework for your Target Operating Model
3) Lessons learned from client implementations, and how to apply common sense strategies right away
Jennifer Valenti is the Head of Client Strategy and Transformation for WorkFusion, leading the Management Consulting arm of the organization. Her role is to guide clients through the implementation of Artificial Intelligence technologies across their business, which aim to drive efficiencies across business processes. Previous to WorkFusion she was with Citi, where she was the Global Program Head of Robotics for Citi Shared Services, and was a pioneer of implementing RPA and Machine Learning Technology across the Bank.
Prior to Citi, Jennifer led her own Media Technology Company focusing on audience measurement of pilot television, a role that was a natural transition from her work as the Engineering Portfolio Head at Nielsen, where she managed a global Media portfolio of over 300 products.
She is a client strategy and transformation expert, and has held senior executive and C level positions across multiple organizations, with over 20 years experience in Media, Technology, and Banking. She is also a prominent start up mentor in Tampa, where she volunteers her time working with up-and-coming start-ups as an Advisory board member.
As a Senior Engagement Manager, Laura guides customer growth through successful Intelligent Automation program development, with expertise in change management, agile scrum framework, LSS, project management, data analysis and IA delivery. Her experience spans the technology, finance, insurance and media industries with a focus on RPA, Cognitive and Chatbot use cases.