Interactive Report: Millennial Talent, Digital Disruption and Customer Experience

Shared Services & Outsourcing Network
Posted: 02/22/2018

Blending Q4 2017 data from 100+ North American Shared Services Centres, this report dives into the key themes of the upcoming 22nd North American Shared Services & Outsourcing Week 2018.

Flip through the pages to find out more on the following in North American Shared Services Organizations (SSOs):

  • Millennial Talent
    Creativity and Innovation are cited as the greatest benefit the Millennial workforce has brought to the organization

  • Digital Disruption
    Majority of the respondents (87%) have embarked on their digital transformation journey with 31% who have advanced to being either a Digital Transformer or Digital Disruptor

  • Customer Experience 
    49% of respondents agreed that customers expectations have risen such that transaction processing and service excellence is the minimum bar

Interested in learning more about this topic?
SSOW NA 2018 Pop up

The 22nd Shared Services and Outsourcing Week North America will be host to over 950+ senior level shared services, GBS and outsourcing professionals, with over 60% of new accounts year on year. Learn more by checking out its full agenda.


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Shared Services & Outsourcing Network
Posted: 02/22/2018