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Planning & Launching
116 results
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View this 1 hour webinar to discuss the primary steps for executing a mobile first approach to automating the T & E process. Full Content »
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Are you considering transitioning to shared services? During this session, learn about the key success factors to create a world-class shared service operation including key aspects of design, critical technologies, transition planning, communication, and how to overcome obstacles and resistance to change.

Already in a centralized environment? Full Content »
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This session focused on site selection criteria and considerations, including a demonstration of a real-time data tool that compares locations across multiple key metrics. Full Content »
Contributor: SSON News and Analysis
Posted: 01/01/2011
SSON News and Analysis

Trust, communication and valuing the contribution of staff are just some of the elements that contribute positively to the culture of a shared service. Charles Reis, General Manager of Shared Services for WMC Resources Limited, shares his observations.

Hiring good people and developing a culture is a mixture of science and art. Aptitude testing Full Content »
Contributor: SSON News and Analysis
Posted: 06/30/2011
SSON News and Analysis
Time is money. But time is also "life" -- and life is important. As a manager, are you squandering away your employees’ time? ... Change you mindset (not you) and reap surprising benefits! Here is a case study from Singapore that explains how... Full Content »
Contributor: Jeff Zwier
Posted: 01/10/2012
Jeff Zwier
ABN Amro's Jeff Zwier explains how maintaining plenty of face-to-face contact can be the key to running a successful SSO Full Content »
Contributor: SSON News and Analysis
Posted: 01/10/2012
SSON News and Analysis
Discover the best approach for your organization when Planning and Launching your Shared Services Center - Do you make the big leap or take little steps in setting up? Full Content »
Contributor: Ilan Oshri
Posted: 04/02/2012
Ilan Oshri
Imagine you’ve just recruited a new employee. He or she is new to the outsourcing industry and you need to introduce them to this world. What would you do?Most firms will do the following: Put together an induction program in which the newcomer is introduced to the organization, followed by more specific training on ‘how we do outsourcing in this f Full Content »
Contributor: SSON News and Analysis
Posted: 04/10/2012
SSON News and Analysis
Transition to HR shared services smoother and faster than expected with piloting providing an opportunity for client feedback. Full Content »
Contributor: Barbara Hodge
Posted: 04/27/2012
Barbara Hodge
While the Kenyan ITC Board launched itself as a new BPO market five years ago, little has transpired to date. That may be about to change. Full Content »
Contributor: SSON News and Analysis
Posted: 05/15/2012
SSON News and Analysis
With seasonal demand for labor and a large part-time workforce, how does Vdara manage its talent pool? By knowing what motivates staff and focusing on transferable skills. Full Content »
116 results
of 11
Contributor: SSON News and Analysis
Posted: 06/12/2012
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Just 30 months ago, Michael Colicchio, Director for Global financial Shared Services for Celanese was approached to launch and manage a Shared Service Center for Celanese in Budapest, Hungary. The center recently received an Honorary mention for 'Best New Captive Shared Services Organization,' at the Shared Servcies and Outsourcing week, in Hungary. Full Podcast »
Contributor: Ilan Oshri
Posted: 04/02/2012
Ilan Oshri
Imagine you’ve just recruited a new employee. He or she is new to the outsourcing industry and you need to introduce them to this world. What would you do?Most firms will do the following: Put together an induction program in which the newcomer is introduced to the organization, followed by more specific training on ‘how we do outsourcing in this Full Column »
Posted: 07/20/2012
Bangladesh Beckons



Despite the difficult economic markets of the past four years, IT spend has managed to maintain its upward momentum, albeit tapered down. While a recovery was generally anticipated in 2011, volumes in the IT outsourcing market fell in Q3 for both IT and BPO––the first substantial decline in 12 months. However, analysts do not expe Full Sector Report »