After the success of our 2016 event, we will be hosting The RPA World Series 2017 in February.

Take a look at the 2016 event below.

The RPA World Series: The World of Robotics Explained

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"I wanted to pass on that I found the RPA Series to be high value. I was able to hear from leaders in the industry, and clients, on their experience with RPA. Great material, Great price, Great location! This was a great way for me to ground myself in what the industry does today, and where it is headed."

Tom Golden
Solutions Architect, Unified Communications
Technology Architecture & Solutions

Over the last two years, there has been one acronym that has been driving a lot of excitement across the industry: RPA.

Simply put, RPA (Robotic Process Automation) is about extending process automation to incorporate "swivel chair" capability – but it can do so much more. To explain the ins and outs of this phenomenon, SSON was pleased to host the 2016 RPA World Series in September. All sessions are now available on demand (please see "presentation links" below each session description below; NOTE: you must be registered already, or register fresh now, to see these presentation links).

We are also delighted to announce the 2017 RPA World Series which will take place in February 2017. We will be sending out an announcement as soon as the dates are confirmed.

The RPA World Series changes your game. Everything you need, online – and best of all: it's free.

Alongside tips on how to select from a broad pool of RPA solutions, we also invited a starred group of practitioners who have already made a name for themselves in RPA implementation, representing organizations like Bank of Ireland, Becton Dickinson, American Express, IKEA and EMC.

Highlights of the 2016 Series...

1. Are you ready?

How to evaluate your process readiness, get the most important internal stakeholders onboard, and gain tips on how to partner with IT for a speedy implementation. 

2. Buy or Build (or Borrow)? Evaluating RPA tools, options and providers

How to compare different providers; what to ask them; what to consider; how to  retain independence and flexibiity? 

3. How to prepare for and roll out Robotics

First-hand advice from corporate Shared Services teams that already have RPA experience – including  2016 Excellence Award winners, who lead the field in RPA implementation. 

4. Separating "hype" from "reality" 

A lot is being promised by ambitious vendors and a lot is expected from operational leaders under pressure. RPA is just one tool in your toolbox – but it's a good one. What it can and what it can't do. How to build a realistic Proof of Concept.  

5.Start here: Download the guide to the 3 Types of RPA Technology 


2016 Session outlines below. For questions, please email

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Available Now

Enterprise RPA – a Transformation Platform. What's the Right One for You?

Pat Geary
Kevin Whittingham


There has been a lot of confusion in the marketplace in relation to RPA with some new entrants, and many organizations rebadging existing solutions – all apparently offering the utopian ideal of helping businesses to do more with less.

What's certain is that businesses need to respond and react quicker. Research shows there are many benefits to RPA beside costs and time savings. The right solution can assist in higher compliance, FTE savings, better service quality and happier, more productive employees.

Join us to discuss the different types of RPA, the benefits of each, and the functional and operational requirements of an enterprise-strength RPA capability. You'll also learn about the technical features and functions of RPA technology, and gain tips on which questions to ask vendors to ensure you are picking the right solution for your business.


  1. The different types of RPA solutions and which situations are best for each 
  2. How RPA can be implemented for business advantage
  3. Why RPA enables flexibility in the business while providing data security


Pat Geary, Chief Marketing Officer, Blue Prism

Kevin Whittingham, Product Manager, Blue Prism

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Establishing A Robotics Center Of Excellence And Governance Process

Enid Martinez
Adrienne Hill


Robotics Process Automation has become an important tool to create high-efficient processes across industries. In order to effectively leverage RPA in organizations it is important to establish a centralized organization that provides oversight and sets the direction for automation solutions. This robotic Center of Excellence enables a centralized orchestration of development and implementation of automation strategies throughout an organization.

Join this discussion to increase your understanding of how to establish a Governance and Centralized structure to support RPA. The following areas will be covered:

  • Establishing a Roadmap and Prioritization Process
  • Establishing a Center of Excellence
  • Establishing a Governance Process
  • E2E Methodology (Starting from Assessment to Production Support)
  • Change Management and Communication Plan


Enid Martinez, Director of the Automation Center of Excellence for Servicing, American Express

Adrienne Hill, Vice President, American Express

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Enterprise RPA from Automation Anywhere Powers Mission-critical Solutions in Life Sciences

Steve Gordon
Shail Khiyara


BECTON DICKINSON (BDX), a USD 12 Billion global Medical Technology company, chose Automation Anywhere to drive Enterprise RPA solutions within their organization. 

BDX is advancing the world of health and ushering in a new era in healthcare.  The Global Shared Services organization sought an Enterprise-grade RPA solution that met the stringent requirements of security, privacy, governance, and ease of use with a scalable and resilient architecture.

Partnering with Automation Anywhere to drive this transformation, BDX is proud to share how enterprise-grade RPA projects are sourced, selected and implemented within a compliance oriented, highly regulated environment.

Join us to learn about enterprise-grade RPA:

  • What BDX sought in an RPA solution
  • Successes they have had in automating and modernizing existing processes in sales order entry, spanning disparate ERP systems, bridging cloud and on-prem systems for vendor master, and many more
  • How Automation Anywhere’s enterprise RPA platform helps BDX to meet the stringent requirements in security, privacy, governance, and auditability and extends its automated processes to the cloud-based infrastructure
  • Successfully automating mission-critical enterprise processes leads to new opportunities under consideration. Learn what these are.


Steve Gordon, VP Global Shared Services, Becton, Dickinson and Company

Shail Khiyara, Chief Marketing Officer, Automation Anywhere

Available Now

EMC: a Guide to Launching Successful RPA Projects [Excellence Award Winner 2016]

Joseph Cotnoir
Frank Kelly


Operating in a high-tech industry it's no surprise that EMC has taken a proactive approach to digital transformation. More specifically, the business was quick to recognize the relevance of RPA to internal processing, too. EMC has come out of the the gate fast and has taken the lead in RPA implementation (the GBS organization won two Excellence Awards, for Process Improvement and Innovation, earlier this year).

We’ve invited two of EMC’s leading RPA activists to explain how they did it – from getting started (evaluating providers), to rolling out the project, to managing expectations, to partnering with functional towers, to rolling out solutions.

Frank and Joe will be happy to take your questions in this interactive session. “We came out of the gate pretty fast, but there are different ways of tackling this,” explains Joe, who leads the HR tower’s implementation. Frank, who is a member of the Robotics COE adds: “One of the biggest lessons we learned is to separate the hype around the tool from the – still impressive – reality, of what it can really do.” 

Please join us.


Joseph Cotnoir, Global Operations Manager – HR Shared Services, EMC

Frank Kelly, Sr. Manager, Digital Transformation, EMC

Available Now

10 Myths That Can Derail Your Automation Program—And How to Debunk Them

Becky Schultz
Scott Furlong


Are you struggling to get started on an automation program?  Do you believe that automation will deliver significant benefits to your organization but aren’t sure what’s hype and what’s real? If so, you are not alone in wrestling through these thoughts. 

For decades, shared services organizations have lived with a paradigm we like to call:  “Two out of Three Ain’t Bad.” Customers want services delivered ‘better, faster and cheaper.’ As shared services leaders we have always told them we can give them any two of the three goals, but not all three.  Automation breaks that paradigm and makes achieving all three possible. 

Please join us in conversation as we address the following:

  • Top 10 widely held beliefs that can derail your automation program—why they are more myth than reality, and how debunking those myths will accelerate your program
  • Deployment Models and Approaches—including alternatives, typical timing and cost structures
  • Implementation Best Practices—a practical roadmap and getting supportive buy-in from your organization


Becky Schultz, Director, ISG

Scott Furlong, Partner, Americas, ISG

Available Now

Hitting SLA Goals 100% With Process Automation: IKEA's Success with RPA

Hans Wirblad Kastman
Karen Inbar

IKEA has been a customer of NICE's automation solutions since 2013, and has been expanding the usage of these solutions across departments and global offices ever since, reaping huge benefits as they deepen the implementation.

Hans Wirblad Kastman, a project leader at IKEA’s HR Service Centre, is a big fan of process automation – simply because he's seen what it did for his people and processes, namely:

  • reduced handling time by over 66%
  • reduced SLAs from 7 days to 2 (which means meeting the SLA goal 100% of the time)
  • error-free execution.

Join this live session to learn from Hans's hands-on experience in working with the NICE Robotic Automation and Desktop Automation solutions. In this session you will:

  1. learn about the value of the automation spectrum (for both Robotic and Desktop Automation)
  2. see how automation has impacted IKEA's customers in meeting SLAs, delivering a high quality of work and ensuring compliance
  3. get acquainted with real life examples of an automated process.


Hans Wirblad Kastman, Project Lead, IKEA HR Service Centre, IKEA

Karen Inbar, Solution Marketing Manager – Real Time Solutions, NICE

Available Now

Nailing "Governance" in Enterprise RPA – Bank of Ireland

Brian Halpin
Pat Geary


Bank of Ireland was challenged, like most businesses, with getting some basic processes automated. Specifically, it was looking for ways to rapidly automate mundane processes and free up people to focus on more customer-centric solutions. Blue Prism’s software platform enabled the bank to respond rapidly to changing priorities and customer demands by creating its own automated solutions.

Join us to discover how the robotics platform is governed by IT to ensure it has the inherent layer of structure, governance, auditability and data security that IT requires.

Learn how Bank of Ireland:

  • evaluated different RPA solutions
  • took on the challenge of offloading mundane work from employees
  • learned to build automated processes without having to learn how to code
  • retrained employees for higher-level human interactions that require thinking and judgement
  • improved customer service
  • reduced costs

Learn how to set up a governance office, identify a process pipeline for automation, get IT on board, and create an agile, robotics-enabled business function that can respond to the ever changing market.


Brian Halpin, Head of Robotic Process Automation, Bank Of Ireland, Bank of Ireland

Pat Geary, Chief Marketing Officer, Blue Prism

Available Now

Artificial Intelligence and Intelligent Automation

Guy Kirkwood


In this webinar, Guy Kirkwood, UiPath’s COO, discusses how the more modern RPA technologies leverage Artificial Intelligence to become "just the way you do automation." Guy illustrates this webinar with his BPO and Shared Services experience and knowledge of who is doing what, where and why. 

  • AI: It means many things to many people; where does RPA fit in and why is it important to have both a brain and a body?
  • It’s Here: How AI-enabled technology creates Intelligent Automation, the “new normal” for RPA solutions.
  • It Works: Examples of where it's being implemented.
  • What Now? Steps to identify and assess Intelligent AI-enabled RPA products for your enterprise automation roadmap.

 Join this webinar to learn how modern RPA technology, infused with Artificial Intelligence, is driving automation solutions that set new standards for cost reduction; performance; scalability and extensibility – not tomorrow, but today!


Guy Kirkwood, Chief Operating Officer, UiPath

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Events Highlights

All this is available to you for free as a registered member of SSON (registration is complimentary and takes only a minute).

Have questions? We want to tailor this series to your needs so let us know which specific questions you're trying to get answers for and we will make sure we provide them.

Register now! Once you're registered, we will be updating you regarding the details of the RPA World Series.

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