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Global Business Services
262 results
of 24
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During 2010 and 2011, healthcare providers and payers will face unprecedented demands on business and technical resources as well as heavy financial demands. Intelenet Global Services and SSON present an exclusive webinar focused on helping these key industry players navigate through a difficult period that demands risk free and transparent trans Full Content »
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Find out how to accelerate the transformation of your Finance function to a Shared Service.

Join this webinar to benefit from the latest market research from the Hackett Group, hear about best practices world-class companies have applied to maximize the performance of their Finance function through Shared Services – and the amazing result Full Content »
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Join this exclusive webinar on GBS transformation challenges and the development of talent management strategies, delivered by IBM and the Certified GBS Professionals (CGBSP) programme.Gain insight into IBM’s transformation through to Global Business Services (GBS) from Dennis Liu, Service Delivery Centre Lead for IBM Global Process Services. Learn Full Content »
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This complimentary webinar will show participants how present-day technologies and the delivery model of international payroll outsourcing can improve efficiency and streamline business processes in International Payroll in synergy with your Global Strategy.

Based on the experience of a leading EMEA payroll provider, discover what processes ca Full Content »
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Value Creation
If you’re a leader within shared services, you are increasingly being asked not just to reduce costs but to “give hours back” to the business and improve the speed and quality of service delivery. While the first wave of RPA was predominantly a narrowly deployed cost-cutting tool, technology advancements that pre-package solutions (e.g., AP, O2C, etc) and enable faster deployment and better scalability make RPA a more powerful capability for wider SS transformation. Bigger impact RPA requires some form of Center of Excellence (CoE) and a roadmap for scaling from early stage to maturity. Full Content »
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Debits and Credits in Accounting
Modern finance leaders understand the importance of process standardisation, automation and visibility in ensuring an efficient and error-free control environment, to guarantee the integrity of their financial statements and compliance. Full Content »
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IA Global Market Report
Join intelligent automation (IA) industry experts from EY and SSON as they share key highlights from SSON Analytics' recently released 3rd Quarter Intelligent Automation Universe Analytics Report, which provides IA market updates, including global customer adoption trends and vendor capabilities.

This interactive panel discussion will draw upon insights from client case studies from across the globe to provide real world examples of how intelligent automation is changing the way Shared Services and Global Business Services professionals provide services delivery.

Discussion topics and key learnings:

- Highlights of key technical differentiators between IA providers
- Top 3 factors for why implementations fail and common reasons why some IA projects don’t initially achieve the expected benefits
- Are move organisations moving straight into implementation phase and skipping pilots?
- What are some of the shifts in IA adoption by process type, region, and size of organisation? Full Content »
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What's the most effective sourcing mix for your GBS operations?

This webinar will consider the extent to which a mixed economy model [hybrid] utilizing both in-house service delivery and third-party BPO delivery is appropriate for optimizing an organization’s Global Business Services operations. It will also include a detailed analysis of Full Content »
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The office of finance is continuously tasked with improving finance efficiencies and reducing costs, while providing a higher quality, higher value service to the business. However, organizations are struggling to achieve this due to existing manual processes, limited visibility, a lack of control over their financials, and inadequate technology in place – creating a significant resource strain if trying to improve.

To help reach this utopia of delivering more with less, a growing number of organizations are turning towards external transformation partners, like Capgemini, for their guidance and expertise on how to drive successful change in their organization through financial transformation.

Join this webinar to hear from Warner Bros and Capgemini on how they:
- Identified opportunities for financial transformation
- Built an effective partnership to drive successful change in their finance organization using a Record to Report solution
- Share their best practice advice from for your success Full Content »
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KPMG’s Shared Services and Outsourcing Institute has undertaken an ongoing research initiative to examine the global services delivery efforts of Global 500 organizations. Our first interviews with these global business services executives in late 2011 have led to the identification of key success factors and leading practices for drivi Full Content »
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‘Do you need access to a lower cost of delivery? Do you have the opportunity to look at the ‘Art of the Possible?’


Implementation of an outsourcing strategy is never easy no matter what core reason lies behind the decision to outsource. Whether it is to strip back costs, add value to current processes or implement process Full Content »
262 results
of 24
Posted: 04/17/2012
D6 2011 – Ricardo Langwieder-Gorner – EXL

Pricing models need to change to reflect the evolution in sourcing markets. An evaluation of recent outsourcing contracts signed by German companies highlights a trend towards more sustainable relationships, reflecting collaboration and trust between buyers and providers. Translated to pricing models, this means less focus on historical prices [ Full Video »
Contributor: Barbara Hodge
Posted: 07/31/2012
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CEOs in the world’s growth markets are looking for transparency, business integration, and to extract every advantage they can from the data within their reach. Shared services provides an obvious solution. Jane Ann Westpheling, who heads IBM's global process services group for growth markets talks "CEO priorities" with SSON’s Barbara Hodge. Full Podcast »
Contributor: SSON Editor
Posted: 01/25/2011
The explosion of "Data" is making a huge impact. Leveraging the huge data repositories that companies have, and deriving insights, will position companies more competitively in the marketplace... Full Column »
Posted: 07/03/2012
Taking Control of International Payroll

There are a plethora of reasons or requirements companies cite when seeking an international payroll solution or preparing an RFI – many of which are highly specific. A summary of the key drivers common to companies in this situation. Full Sector Report »