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Customer Experience
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Posted:

This SSON Vendor Management webinar will address the key issue of how to drive business value and innovation within business process outsourcing contracts. The webinar is sponsored by BPO research experts, NelsonHall.

The webinar will start by, first, identifying the types of business value currently being achieved within business process outso Full Content »
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In this day of 24/7 customer engagement, it takes an integrated and consistent approach across all platforms and communications vehicles to get your customers on board. And then you need to retain them. You cannot afford to slip up.

Research from leading analyst firm Gartner tells us that smartphones and tablets now trump PCs and desktops as in Full Content »
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Center for Business Intelligence-----------------Do you want to learn how to increase the inbound productivity of your contact center? Or how to design your service level agreements to optimize staffing levels? Or are you more concerned with the overall agent performance levels? No matter what your concern, this webinar will provide the answers on Full Content »
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This complimentary webinar will discuss the goals, benefits and pitfalls of partnering. Following the discussion, case studies of supplier and partner will heed how valuable your organization should value its supplier.

Highlights of this webinar include:


Benefits of shared partnering

Price vs. cost

Criteria for performance excell Full Content »
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In a recent Shared Services Survey, 80% of respondents said that customer satisfaction was their highest priority in the next 3 years. This is increasingly important as the financial crisis has shone a spotlight onto inhouse support services – and successful SSOs need to support their business unit customers’ objectives.



With the Full Content »
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Communications with customers, vendors and partners are an essential part of every business and of every Shared Services implementation. A solid communications framework, therefore, is the foundation for a successful launch, as it facilitates buy in; engages your customers, suppliers and stakeholders; and provides a mechanism for guiding change m Full Content »
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Implement COSO guidance to drive continuous monitoring and establish compliant internal controls

COSO guidance is designed to assist companies in ensuring the effectiveness of their financial, operational, and compliance-related internal controls. Continuous monitoring technology that meets the COSO requirements can also monitor direct informa Full Content »
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How are today’s organizations strategically leveraging Talent Management and HR to lead from the front? How should you be using your HR data and analytics to become a true business partner? How do you find the right partner, who’ll contribute the best in HR technology and administration?

Find answers to these questions and more in Full Content »
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PeopleDoc
Business drivers are key to aligning internal HR operations and can open the door for digital transformation within the organization Full Content »
Contributor: SSON News and Analysis
Posted: 05/01/2009
SSON News and Analysis
Shared Service Organizations & Outsourcing Industries in Mexico City are bouncing back after the threat of the Swine Flu Full Content »
Contributor: SSON News and Analysis
Posted: 06/30/2011
SSON News and Analysis
Time is money. But time is also "life" -- and life is important. As a manager, are you squandering away your employees’ time? ... Change you mindset (not you) and reap surprising benefits! Here is a case study from Singapore that explains how... Full Content »
186 results
of 17