Successful Transformation: A Business-focused Approach to Process Management

This FREE webinar was recorded on:
Tuesday, October 23, 2012
11:00 AM - 12:00 PM EDT
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Successful Transformation: A Business-focused Approach to Process Management

Process engagement – ensuring that everyone understands, adopts and helps improve your business processes – is critical to shared service operational excellence. It’s the route to improved efficiency, quality and customer satisfaction. The challenge is: how do you achieve "buy-in"?

In this free SSON-hosted webinar, Renê Nibbelke, Head of Transition and Transformation Programmes for Finance Shared Services at BAE Systems, will explain how he won wide support at BAE Systems to successfully implement process improvement. He will cover:

  • The objectives of the BAE Systems Finance Transformation program
  • How transition was accelerated with a business-focused approach to process management (capturing 280 process diagrams, 220 control points and 340 work instructions across 6 different ERP systems in just 6 months!)
  • How this has provided a platform for continuous improvement, accessed today by 15,000 expense claim users and 150 shared services staff, significantly improving change management and process adoption.

Learning points will include:

  • How to determine your process management requirements

  • How to accelerate process capture and standardization with a business-focused approach

  • How to drive process ownership, review and governance by the teams who operate the process

  • How to ensure process deployment and adoption by shared service staff as well as the business itself

  • How to improve transparency and management of performance metrics and financial controls

  • How to lessen the burden of change management and training, to improve agility and make changes stick.


René Nibbelke
Head of Transition and Transformation Programmes, Finance Shared Services
BAE System plc

René Nibbelke leads the Finance Services Transition and Transformation Programme at BAE Systems, which aims to reduce cost, improve service, and increase control and compliance.

After graduating from the University of Amsterdam, René completed a Masters Degree in Human-Computer Interaction at University College London and an MBA at Henley Management College.

Nigel Warren
Head of Marketing

Nigel joined MatsSoft Ltd in 2013 as Head of Marketing. MatsSoft are the creators of MATS® an innovative Low-code Development Platform that’s available via the Cloud, that powers customer experience improvement for leading companies including Nationwide, Vodafone and Barclaycard.
Nigel is responsible for defining the company’s solutions to meet the needs of global clients, primarily in the areas of customer experience improvement, efficiency, quality and compliance.  Nigel has a passion for business simplification and performance improvement, enabled by streamlined processes and communications.
Before joining MatsSoft Nigel led Marketing for BPM specialist Nimbus, which was acquired by TIBCO in 2011.