SOP’s in Shared Services – Red Tape or Rx for Efficiency Gains
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Standard Operating Procedures (SOP) may seem routine however for healthcare organisations they are mission critical. SOP’s serve as the foundation for process improvement and enable employees to be more effective in their roles. For BCCSS to deliver on its value proposition of province-wide service including better value, reduced risk and cost, and increased predictability the team understood improving their processes was essential. One of the service lines, Employee Records and Benefits, had 120 SOPs finalized but no formal sustainment program. Realizing they needed a new approach for managing, storing, and maintaining SOPs to drive process improvement the team created a new prescription for success.
Join this webinar with Camille Reid, Vice President, Financial and Employee Services at BCCSS to learn how they:
- Improved SOP usability, process clarity and shared knowledge
- Introduced an effective process governance structure
- Increased staff participation and collaboration in process improvement
- Established SOP version control and change management
- Enhanced their employees’ training experience
BC Clinical and Support Services (BCCSS) provides clinical, diagnostic and support services to health authorities spanning the Province of British Columbia, Canada. Providing Financial and Employee Services, Supply Chain, and Technology Services, BCCSS:
- Procures over $2B in materials annually
- Processes 1.24M purchase orders and invoices each year
- Manages more than 65k work stations at 71 different sites
- Manages hire to retire and pays 51,000 employees across the province
Camille Reid is the Vice President Financial and Employee Services with BC Clinical and Support Services; a Shared Services organization coordinating, managing and/or providing clinical, diagnostic and back office services to BC’s healthcare system.
Camille is a seasoned leader in shared services. Camille spend 13 years with Accenture, the last five of which she was involved in setting up a 3000 person shared services organization for four Resources organizations and managing an HR portfolio within that organization. In 2009, Camille played a pivotal role in managing all Human Resources aspects during the development of Health Shared Services BC, the predecessor to BC Clinical and Support Services. Having moved into the VP role in 2012, Camille now manages a team of 250 union and non-union staff who deliver Employee Records and Benefits, Payroll, and Accounts Receivable services to three health organizations in BC, supporting approximately 51,000 healthcare employees.
Camille holds a Chartered Professional in Human Resources designation, a Bachelor of Commerce and a Bachelor of Arts from the University of Alberta. When Camille isn’t worrying about making payroll for 51,000 people, she can be found moonlighting as a taxi driver for her three children or learning to play hockey in a Friday night hockey league.
Megan is an Account Executive for Promapp solutions. She advises clients on how Promapp’s cloud-based business process management (BPM) software makes it easy to create, navigate, share, and change business processes, enabling continuous improvement, quality assurance, risk management and business continuity.