Business Process Management
206 results
of 19
Contributor: Jeff Cole
Posted: 01/05/2018
Jeff Cole
A stray adjusting to a new life offers brilliant parallels to anyone undergoing change – and fighting it! Full Content »
Contributor: Press Release SSON
Posted: 11/22/2017
Press Release SSON
This free online event features the most popular sessions and speakers from SSON’s 2017 flagship Australian and Asian Shared Services & Outsourcing Weeks held in Sydney and Singapore, and offers the unique opportunity for registrants to experience 9 live in-depth sessions – or watch them on demand after the live event – all from the comfort of their desk. Full Content »
Contributor: Shared Services & Outsourcing Network
Posted: 11/20/2017
Shared Services & Outsourcing Network
This is the first salary study to focus specifically on the shared services industry. It provides a global comparison of salary costs, talent availability, market saturation, skill-sets, maturity, and recruitment growth trajectories to help shared services professionals in optimising their global staffing footprint. Full Content »
Contributor: SSON Industry Reports
Posted: 11/14/2017
6 Step Starter Kit to Implementing RPA
Automating manual tasks often falls by the wayside as IT is overburdened and can’t get to all of the project requests. The good news is there is a new, emerging solution called robotic process automation (RPA). Intelligent software “robots” can be deployed in a matter of weeks to automate routine, repetitive activities and create a digital workforce‒with no coding required‒and without the need to replace your existing systems.
“No Rip and Replace Needed: A 6-Step Starter Kit to Implementing Robotic Process Automation” is packed with helpful tips on:
• Identifying which manual tasks to automate
• Evaluating and selecting the right RPA vendor
• Building executive and IT consensus
• Determining your full-scale roll-out
Join the robotic revolution today. Download “No Rip and Replace Needed: A 6-Step Starter Kit to Implementing Robotic Process Automation.” Full Content »
Contributor: Shared Services & Outsourcing Network
Posted: 11/02/2017
SSON Salary Report 200x283
The SSON Global Shared Services Salary Market Report 2017 contains a wealth of data and insights from our global data centre, SSON Analytics, including proprietary shared services salary model with over 500,000 individual salary data points, as well as crowdsourced data from the SSON Salary Index, our shared services salary benchmarking platform. Full Content »
Contributor: SSON Industry Reports
Posted: 10/26/2017
Drive Results in Your HRSS
We all know companies with highly engaged workforces outperform their peers, but do employees ever ask to be engaged? No, employees ask to be helped – anytime, anywhere.

Within your current HR Shared Service Center structure, can employees receive “always-on” HR services – or better yet, find their own answers? This is a crucial component to driving higher efficiency gains, delivering better employee experiences, and enabling teams to outperform SLAs.

HR Service Delivery technology provides tier zero support, consistent global compliance, HR process/workflow automation, and robust analytics on all employee requests and cases.

In this eBook, PeopleDoc explores the best practices that make modern HR Shared Service Centers successful - from foundational concepts, to digitizing communications and files, to streamlining processes and driving continuous improvement. Full Content »
Contributor: Emma Beaumont
Posted: 10/26/2017
SSOW APAC Digital Video
SSON is hosting SSO Week APAC Digital 2017, a FREE online event for shared services professionals in the APAC region on 12 - 14 Dec 2017. Check out the content headlines here. Full Content »
Contributor: SSON Analytics
Posted: 10/10/2017
SSON Analytics Logo Grey
SSON Analytics, the global data centre of the Shared Services & Outsourcing Network (SSON), has launched a revolutionary tool that makes benchmarking easy for business services professionals by allowing them to filter by country and industry to access accurate and proven benchmarking data.Unlike traditionally expensive and resource-intensive... Full Content »
Contributor: SSON Editorial team
Posted: 08/31/2017
Vendor Directory edited
Check out the number of vendors you can find in key shared services solution categories in SSON's shared services vendor directory. Full Content »
Contributor: SSON Industry Reports
Posted: 08/09/2017
5 Ways Poor Visibility Undermines FSS Initiatives
Paper-driven processes create significant information gaps that negatively impact cycle times, compliance and control, and the financial close process. Full Content »
Contributor: Mary Sue Rogers
Posted: 06/22/2017
Mary Sue Rogers
While RPA is grabbing the headlines, Continuous Improvement is quietly getting on with the job of improving service performance and delivery Full Content »
206 results
of 19