Matt Wilden
How to measure customer experience the Amazon way – and that means, as you'd expect, applying strict data analysis. Get your notepads out
October 16, 2017 by Matt Willden
Serendipity plays a big part in life's chances – but then it's up to you
October 12, 2017 by Seth Adler
Building a Killer Business Case for R2R Transformation
While being the backbone of many organization’s Offices of Finance and Accounting, it is now commonly acknowledged that this overreliance on Excel... Learn more »
October 12, 2017
Barbara Hodge, Editor
SSON's hotly awaited annual survey - just launched!
October 9, 2017 by Barbara Hodge


October 19 - 20, 2017
Pan Pacific Melbourne, Melbourne, Australia
October 23 - 24, 2017
San Francisco
October 22 - 24, 2017
JW Marriott Downtown Houston, Houston, TX, United States
October 25 - 26, 2017
Grand Kempinski Hotel Shanghai, Shanghai, China
November 06 - 08, 2017
Nacka Strandsmarssen, Stockholm, Sweden
November 13 - 16, 2017
Hotel Palace Berlin , Deutschland, Berlin , Deutschland
November 21 - 22, 2017
Marina Bay Sands, Singapore, Singapore
November 27 - 29, 2017
ExCeL London, London, United Kingdom


Barbara Hodge, Editor
SSON's hotly awaited annual survey - just launched!
October 9, 2017 by Barbara Hodge
Learning from industry "disruptors" to spearhead the future with "Next Generation" Services
September 29, 2017 by Tony Saldanha
Press Release SSON
SSON is pleased to welcome WING as a sponsor of the Eastern Europe Shared Services and Outsourcing Week 2017 conference.
September 25, 2017 by Press Release SSON
Press Release SSON
Shared Services Careers: Stepping Stone or Graveyard of Ambition?
September 15, 2017 by Press Release SSON


Business Transformation video
In this video interview, Gary Downes, Former Transformation Director Global Finance, Serco, explores the key strategies transformation leaders should... Learn more »
LEE Talks 6
Lee Coulter from Ascension shared 3 key learning and wisdom on the level of environmental control necessary to prevent your digital labor from... Learn more »
May 2, 2017 by Lee Coulter
LEE Talks
Hear from Lee Coulter from Ascension as he offers thought leadership and a strategic vision on the impact, benefits and opportunities from... Learn more »
March 20, 2017 by Lee Coulter
LEE Talks 5
Lee Coulter from Ascension shared how he and the IEEE group are working to define and establish standards to drive consistency and further ease... Learn more »
March 3, 2017 by Lee Coulter

Drucker Inspired Management


How Your Business Could Become a Better 'Change-Leader'

"This is a new era of opportunity, but only for... Learn More »
October 8, 2017

Copycat To Copyright: Marginal Innovations Are More Disruptive Than You Think

I’m a fan of Harvard Business School professor... Learn More »
October 8, 2017

The 4 Roles of Accountability Within Your Company

When determining accountability within your... Learn More »
October 8, 2017

How Organizations Can Prepare For Change

Overcoming resistance to changes is often one of... Learn More »
October 8, 2017

How to Create World-Class Talent

It’s more important for success than strategy,... Learn More »
October 1, 2017


Jon Bell
Partnering for a Successful Financial Transformation
Register now »
Jennifer Valenti
From Cost Cutting to Value Creation: Starting and Scaling with a Shared Services Operating Model
Register now »
Camille Reid
SOP’s in Shared Services – Red Tape or Rx for Efficiency Gains
Register now »
Amber Powell
Empower Employees, Get Results, Repeat: Leading a Modern HR Shared Service Center
Watch now »
Keith Strier
Intelligent Automation Q3 Market Update: Provider Differentiators and Factors for IA Project Success
Watch now »
Stephen Scully
PepsiCo Journey to Continuous Accounting
Watch now »
default profile icon
How Uber & American Express Drive Shared Services Excellence through R2R Technology
Watch now »
Machen Sie Ihre Finanzprozesse schneller, effizienter und kostengünstiger mit Robotic Process Automation
Watch now »
Jan Philipp Thomsen
Process Mining for Shared Services
Watch now »

Get the latest SSON news and Updates

Connect with your peers
Already a member? Sign In to complete your profile or Become a Member today!


SSON is an online community for finding Shared Services and Outsourcing information, discussing ideas, and sharing SSON best practices.